The Favorite Buttons dialog box allows you to choose up to eight buttons. The following are the buttons available on the Favorite Buttons window.
| Button | Description |
|---|---|
| Release | The Release button is equivalent to ending a call in the work list window or hanging up the telephone. |
| Manual In | The Manual In button is equivalent to accepting the call in the Manual Accept mode. |
| Auto In | The Auto In button is equivalent to accepting the call in the Auto-Accept mode. |
| AfterCall | The AfterCall button is equivalent to wrapping up the call in the ACW mode. |
| AuxWork | The AuxWork button is equivalent to setting the agent status to auxiliary mode. Use the AuxWork button to refuse an ACD call. |
| Assist | The Assist button is equivalent to dialing a call to the supervisor. Use the Assist button to place a call to the supervisor directly. |
| Work Code | The Work Code button is equivalent to assign a work code to the work item in the Work List window. Use the Work Code to assign a work code to the work item. |
| last-numb | The last-numb button allows you to re-dial the previously dialed number. |
| Normal | Clicking the Normal button to place the station display into normal call identification mode. |